Data Protection
at ehotel

The protection of your privacy and your personal data is of utmost importance for eHotel AG. We comply with the legal provisions governing the admissibility of the handling of personal data and have taken the necessary technical and organisational measures for data protection.

The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. You can find detailed information on the subject of data protection in our data protection declaration as provided under this text.

Datacollection on our website

Who is responsible for the data collection on this website?
Data is processed on this website by the website operator. The operator’s contact details can be found in the website’s required legal notice.

How do we collect your data?
On the one hand, your data will be collected when you communicate it to us. This could, for example, be data you enter on a contact form.
Other data is collected automatically by our IT systems when you visit the website. This data is primarily technical data such as the browser and operating system you are using or when you accessed the page. This data is collected automatically as soon as you enter our website.

What do we use your data for?
Your data is collected to ensure a faultless provision and proper functioning of the website. Your data is collected to guarantee our customer service. Data is collected and processed when you make your hotel reservation in order to fulfil the contract. Other data can be used to analyse how visitors use the site. Your data can be used for marketing purposes.

What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. If you have any further questions on the subject of data protection, please do not hesitate to contact us at any time using the contact details below. You may also, of course, file a complaint with the competent regulatory authorities.

Tools for analysis and third-party tools
When visiting our website, statistical analyses may be made of your surfing behaviour. This happens primarily through the use of cookies and analytics. Details can be found in our privacy policy under the heading “Third party modules and analytics.”

General information and mandatory information:

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via e-mail communication) may be subject to security breaches. It is not possible to fully protect data from access by third parties.

Note about the responsible body
The controller for data processing on this website is:

ehotel AG
Greifswalder Str. 208
10405 Berlin

The responsible party is a natural or legal person who, alone or together with others, decides on the goals and methods of processing personal data (names, e-mail addresses, etc.).

Revocation of your consent to data processing
Many data processing processes are only possible with your express consent. You may revoke your consent at any time with future effect. An informal e-mail making this request is sufficient. A revocation request from you does not apply to data processed prior to your request having reached us.

Right to appeal to the competent supervisory authority
In the event of breaches of data protection law, the person concerned has a right of appeal to the competent supervisory authority. The competent supervisory authority for matters related to data protection legislation is the data protection officer of the federal state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link:

Right to data portability
You have the right to have data, which we process on the basis of your consent or in fulfilment of a contract, automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent that is technically feasible.

SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the enquiries you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Information, blocking, deletion
As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored, as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time regarding this or any other questions using the address given in our legal notice if you have further questions on the topic of personal data. However, the deletion of data may be prevented by contractual and/or statutory provisions, in particular, regarding retention periods (e.g. Civil Code, Commercial Code).

Opting out of promotional e-mails
You may not use the contact information that is published in this legal notice for the transmission of unsolicited advertising or other informational materials. The website operator expressly reserves the right to take legal action in the event that unsolicited marketing material, such as spam e-mail, is received.

Datacollection on our website


The Internet pages partly use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

* Necessary cookies are required for the function of the website, e.g. to store your login data and to ensure a
secure login.
* Functional cookies help us to optimize the website, e.g. to generate statistics, to store your preferences for
social interactions or to provide the comment function on our website.
* Advertising cookies enable ehotel® and our third-party vendors to provide you with interest-based advertising
and tailored content across your browsers and devices.

Most technically necessary cookies are automatically deleted at the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies allow us to recognize your browser on your next visit.

In addition, we use functional cookies for analysis on our website, which can analyze your surfing behavior on our website in anonymized form, i.e. without the possibility of direct personal assignment. This helps us to optimize our website and improve our service.

These functional analysis cookies are only used if you have consented to their use. You can revoke your consent at any time and configure it when you access the page.

We currently use the following analysis cookies:
Google Analytics, with the transmission of a shortened / anonymized IP address. For more information, see IV. Third-party modules

Tracking cookies or targeting cookies or cookies from social media websites are not used on our website.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.
Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping cart function) are stored on the basis of Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g. cookies for the analysis of your surfing behavior) are stored, these are treated separately in this data protection notice.

Server log files
We automatically collect and store information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • Operating system
  • Referrer URL- Hostname of the accessing computer
  • Time of the server request
  • IP address

This data will not be combined with data from other sources.
The basis for data processing is Art. 6 1 lit. b) of the GDPR, which allows the processing of data for the performance of a contract or pre-contractual measures.

Registration on this website
You can register on our website to use additional features on the site. The data input will only be used for the purposes of using the site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.
To inform you about important changes such as those within the scope of our site or technical changes, we will use the e-mail address specified during registration.
We will process the data provided during registration only on the basis of your consent per Art. 6 para 1 lit. a) of the GDPR. You may revoke your consent at any time with future effect. An informal e-mail making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.

Booking an accommodation
In order to make your hotel reservation, we collect the data necessary for booking. These are the name of the customer, the traveller(s), telephone and fax number, e-mail address, address and credit card number if applicable, as well as arrival and departure dates, the chosen hotel, room categories, cancellation conditions and the IP address.
The collection and processing serve exclusively for the fulfilment of the contract. The data will also be passed on to reservation systems, which may be operated outside the EU, regardless of the hotel’s location.
If you make payments to ehotel AG via PayPal or credit card, the data will be transmitted to our payment service provider.
Messages from hotels in connection with your reservation will be forwarded to you – partly automatically – before your arrival.

E-mail enqueries
Questions to us regarding existing bookings or general enquiries will be briefly archived after completion and deleted after 60 days, unless further storage is required by law.
For booking matters:
For trade fair enquiries:

Queries by phone
When you call our service team, the call can be monitored or recorded for training or quality management purposes. Recorded calls are stored for a limited time and automatically deleted unless we have a legitimate interest in keeping such records for a longer period, e.g. to detect fraudulent activities or for legal purposes.

Within the framework of legal regulations, we are required to document and archive business processes (accounting / Commercial Code). Data that does not fall under this archiving obligation is regularly deleted; e.g. credit card data after the booked departure date.

External service providers
We may use external service providers to provide services and to process your personal data on our behalf. These third party service providers are subject to order processing agreements and may only process your personal data for the purposes specified above.

Google Analytics
Our website uses Google Analytics, a web analysis service of:
Google Ireland Limited
Gordon House, Barrow Street
Dublin 4

Google Analytics uses so-called “cookies” (for cookies, see above), which enable an analysis of your use of the website. The personal data generated by the cookie about your use of the website will usually be transmitted to and stored on a Google server in the United States. Google Analytics will not be activated without your consent (cookie settings on our website).

Provided that you agree to the functional cookies of Google Analytics, your IP address will be truncated in advance by Google within Member States of the European Union, or other States party to the Agreement on the European Economic Area. Only in exceptional cases shall the full IP address be transferred to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website to analyse your use of the website, to compile reports on website activity and provide additional services associated with the use of the website and internet to the website operator. The IP address that your browser transmits within the scope of Google Analytics will not be associated with any other data held by Google.
You may refuse the saving of cookies by selecting the appropriate settings in your browser. However, we would like to point out that if you do this, not all the functions of this website may be available to you to their full extent.
User and event data are stored for 2 months. In addition, you can prevent the collection of data, in cookies and processing by Google of the data generated by cookies about your use of the website (including your IP address) from being disclosed to Google by downloading and installing the browser plugin available via the following link
Further information on data protection and Google Analytics can be found on Google’s website at


Newsletter data
If you would like to receive our newsletter, we require a valid e-mail address, as well as information which allows us to verify that you are the owner of the e-mail address provided and that you agree to receive this newsletter. No additional data is collected or will only be collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.
We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 para 1 lit. a) of the GDPR. You can revoke consent to the storage of your data and e-mail address, as well as their use for sending the newsletter at any time by using the “unsubscribe” link in the newsletter. The data processed before we receive your request may still be legally processed.
The data provided when registering for the newsletter will be used to distribute the newsletter until such time as you cancel your subscription, when said data will be deleted. Data we have stored for other purposes (e.g. e-mail addresses for the members area) remains unaffected.

Plugins, tools und social media

Please note that these pages are accessed by web servers which are not under our control. If you go to a site of our website that contains such a plugin, your browser establishes a direct connection to the servers of one of the networks. We have no influence on the scope of the data that the plugin collects. Accordingly, we cannot ensure the protection of your personal data when you access these pages; the handling of your personal data is prescribed by the operator of the respective website.


Our website uses plugins from Google’s YouTube site. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
Further information about the handling of user data can be found in YouTube’s privacy policy:

Our website uses plugins from Facebook. The site is operated by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Irland.
You can find Facebook’s privacy policy here:

Our website uses plugins from Instagram. The site is operated by Instagram LCC, 1601 Willow Rd, Menlo Park CA 94025 USA.
You can find Instagram’s privacy policy here:

Our website uses plugins from Twitter. This website is operated by Twitter Inc. 795 Folsom Str., Suite 600, San Francisco, CA 94107, USA.
You can find Twitter’s privacy policy here:


If you have any questions about our general principles on data protection and requests for information, please contact us at:

ehotel AG
data privacy
Greifswalder Str. 208
10405 Berlin